burger icon
FastPay Сasino Casino
Log In

Privacy Policy

This privacy policy explains how fastpaycasino (operating exclusively at fastpay.games) collects, uses, stores, and protects your personal information when you access our online casino services. The policy applies to all users, including players and website visitors, and has been updated to comply with Australian privacy law and industry standards as of June 2025.

Who We Are

OBSERVE: fastpaycasino is operated by Dama N.V. (a legal entity registered in Curaçao under number 152125), with headquarters at Scharlooweg 39, Willemstad, Curaçao. A subsidiary, Strukin Limited (HE 407624), handles payment processing and support functions from Cyprus (Pavlov Nirvana & Aipeias, 4, ALPHA TOWER, Floor 1, Flat 11, 3021, Limassol). EXPAND: AU players engage with our platform as clients under the regulatory oversight of Curaçao and in accordance with Australian data protection expectations. REFLECT: You may contact our designated Data Protection Officer (DPO) or our support department for privacy-related questions:

  • Operator: Dama N.V., Scharlooweg 39, Willemstad, Curaçao
  • Registration Number: 152125
  • Subsidiary: Strukin Limited (HE 407624), Cyprus (payment processing & compliance)
  • Official Website: fastpay.games
  • Email (Support & Data Protection): [email protected]

What Personal Data We Collect

OBSERVE: To deliver our gaming, payment, and support services, fastpaycasino at fastpay.games must process varied user data. EXPAND: Categories are determined by regulatory KYC/AML, security, and operational needs for online gambling in AU. REFLECT: We collect:

  • Personal Identification Data: Full name, date of birth, residential address, e-mail, phone number, and identification documents (e.g., driver's license or passport where required by law).
  • Account Credentials: Username, password, account preferences.
  • Technical Data: IP address, device type, operating system, browser details, access times, and server logs.
  • Payment Data: Credit/debit card information, transactional records, cryptocurrency addresses, payment service provider details (processed securely and in compliance with PCI DSS where relevant).
  • Behavioral Data: Betting and gaming history, site navigation patterns, clickstream data, self-exclusion choices.
  • Cookies & Similar Technologies: Session cookies, persistent cookies, and third-party tracking for functionality, analytics, and marketing.

Protective Clause: All data collected is limited to what is necessary to provide, secure, and improve our services, in line with the Australian Privacy Act 1988 and industry-specific legal obligations.

Legal Basis for Processing

OBSERVE: AU law, together with international industry norms, requires explicit demonstration of lawful processing grounds. EXPAND: Each processing category is mapped to its legal basis, including consent, contractual necessity, compliance, and legitimate interests. REFLECT: Our data processing bases include:

  1. User Consent: Obtained for marketing, non-essential cookies, and special processing (such as promotional communications). You may withdraw consent at any time without affecting service legality where consent is not the sole basis.
  2. Contract Fulfillment: Processing data necessary to register your account, facilitate deposits and withdrawals, verify eligibility, and deliver gaming services as per the user agreement.
  3. Legal Obligations: Compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), Responsible Gambling, and financial reporting requirements under applicable laws (including those of Australia and Curaçao).
  4. Legitimate Interests: Securing accounts, preventing fraud and abuse, ensuring IT security, and conducting aggregate analytics to improve our games and user experience, balanced against your privacy rights.

Protective Clause: We conduct ongoing privacy impact assessments to ensure all processing is fair, transparent, and complies with the spirit and letter of AU legislation.

Regional Compliance Note: If local law (e.g., Australian Privacy Act) provides higher protection, your rights and our duties are interpreted accordingly.

Purpose of Processing

OBSERVE: Data is only processed if it supports fastpaycasino's genuine and lawful business needs within fastpay.games, in line with AU requirements. EXPAND: Primary purposes support regulatory, contractual, and user experience imperatives. REFLECT: We use your personal information to:

  • Provide Casino Services: Opening and maintaining your fastpay.games account, enabling gameplay, processing transactions, and delivering customer support.
  • Compliance and Security: Verifying user identity, conducting KYC/AML checks, enforcing self-exclusion, and monitoring for fraud or prohibited behavior.
  • Service Improvement & Analytics: Aggregating usage data for operational analysis, feature development, and troubleshooting.
  • Marketing Communication: Delivering personalized marketing, promotions, and newsletters, with prior consent and opt-out opportunities.
  • Legal and Regulatory Reporting: Satisfying obligations to gaming and financial authorities in Australia and Curaçao.

Protective Clause: Personal information is never sold to third parties and is only used in accordance with lawful purposes described above.

Disclosure & Sharing

OBSERVE: Data must sometimes be disclosed to external entities for legal, operational, and technical service needs. EXPAND: All disclosures are restricted by contractual and legal requirements, including due diligence on recipients and Australian cross-border privacy safeguards. REFLECT: Your data may be shared with:

  • Payment Service Providers: Banks, card networks, e-wallets, cryptocurrency processors, and their agents strictly for transaction facilitation and anti-fraud compliance.
  • Technical and Support Vendors: Providers involved in hosting, IT support, security, analytics, and messaging, each under strict confidentiality obligations.
  • Regulatory and Government Authorities: Gaming regulators, law enforcement, tax agencies where required by law, or upon valid legal request.
  • Affiliates and Partners: For marketing, site administration, or affiliate tracking, with your consent where required.
  • Advertising Networks: In the context of analytics and targeted advertising, limited to permissible cookie and device data, and only with your explicit consent.

Protective Clause: We never allow recipients to use your data for their independent purposes and require all to observe equivalent data protection standards.

International Transfers

OBSERVE: Data may be processed outside Australia, including Curaçao and Cyprus, reflecting our corporate structure and payment processing arrangements. EXPAND: Cross-border transfers are governed by contractual and legal protections fashioned to comply with Australian Privacy Principle 8 (APP 8). REFLECT:

  • Recipient Countries/Regions: Curaçao (main operations), Cyprus (payment processing and support), other EEA/UK/USA-based technical vendors as required for secure gaming operations.
  • Protection Measures: We implement Standard Contractual Clauses (SCCs) and legally recognized equivalents with third-party processors and service providers, ensuring your data receives Australian-equivalent protection.
  • Adequacy Mechanisms: Only transfer data where the recipient country has adequate protection or where enforceable contractual guarantees have been put in place; routinely audited for compliance with AU and EU standards.

Protective Clause: You have the right to request further details about international transfers, including the safeguards in place.

Data Retention

OBSERVE: AU gambling and privacy law mandate explicit retention periods, particularly around KYC, AML, and user accounts. EXPAND: Retention aligns with industry best practice to minimize unnecessary data holding. REFLECT:

  • Personal Identification Data: Retained for the greater of five (5) years after account closure or regulatory requirement expiry, then securely deleted or anonymized.
  • Transaction Records: Held for at least five (5) years after their creation to comply with financial, AML, and tax obligations.
  • Behavioral and Analytical Data: Retained for up to three (3) years, unless aggregated and anonymized for long-term analytics.
  • Marketing and Consent Data: Held only as long as your consent remains valid, and deleted or anonymized upon withdrawal.

Deletion Criteria: Data is erased when no longer required for the purpose collected, in response to valid erasure requests, or upon expiration of legal/regulatory obligations. Secure deletion or anonymization processes are independently audited at least annually.

Regional Compliance Note: Retention is specifically extended through 2025 as required to support ongoing legal, regulatory, and dispute resolution processes.

Your Rights

OBSERVE: Australian and international law guarantees gamblers control over their data, with a clear and actionable description of rights provided. EXPAND: We operationalize protective mechanisms to facilitate these rights, balancing compliance with fast, transparent user experience. REFLECT:

  • Access: You may request a copy of your personal data held at fastpay.games at any time, typically provided within 30 days.
  • Correction: You can request correction of any inaccurate, incomplete, or outdated information.
  • Deletion ('Right to be Forgotten'): You may request erasure of data when no longer necessary, unless legal, regulatory, or security retention obligations override.
  • Restriction: You may request temporary limitation of processing while a dispute or verification is resolved.
  • Objection: You may object to direct marketing or processing based on legitimate interests at any time.
  • Portability: You may obtain and reuse data for personal purposes across services, subject to technical feasibility.
  • Withdrawal of Consent: Where processing relies on your consent, you may withdraw it at any time, effective prospectively.

Procedural Note: All requests should be addressed to [email protected]. Identification may be required to protect your data from unauthorized access.

Cookies & Tracking Technologies

OBSERVE: fastpay.games uses cookies and related technologies to enhance user experience and fulfill legal obligations for transparency under AU and international e-privacy rules. EXPAND: Distinct types of cookies align with functional, analytic, and marketing needs. REFLECT:

  • Session Cookies: Essential for user authentication, gameplay continuity, and session security; automatically deleted when your browser is closed.
  • Persistent Cookies: Retain preferences, language settings, and login credentials across sessions for up to one (1) year or as required by site functionality.
  • Third-party Cookies: Enabled only with your explicit opt-in, for statistical analytics (e.g., Google Analytics) and targeted marketing; subject to separate vendor compliance.

Cookie Management: You may manage, restrict, or disable cookies via your browser's settings or, where available, a privacy panel within your fastpay.games account. Some functionality may be affected if cookies are disabled.

Protective Clause: We never use cookies to collect unnecessary or sensitive data and offer granular control in compliance with AU and EU standards.

Data Security

OBSERVE: The integrity of your data is safeguarded by advanced security and organizational protocols, reflecting the requirements of Australian law and global best practices. EXPAND: Multiple layers of technical and operational safeguards address both digital and physical risks. REFLECT:

  1. Encryption: All user information (including payment details) is protected in transit via SSL/TLS and at rest using state-of-the-art encryption technologies.
  2. Access Restrictions: Only authorized and trained personnel have access to personal data, subject to role-based controls and multi-factor authentication.
  3. System Audits: Regular vulnerability assessments, penetration testing, and security monitoring are conducted at least annually by independent specialists.
  4. Staff Training: All staff receive comprehensive data protection and privacy training, with periodic reviews and compliance certifications.
  5. Incident Response: Documented plans for detecting, responding to, and notifying authorities/users about breaches, as required by applicable AU data breach notification laws.

Protective Clause: Despite taking industry-standard precautions, no online system is completely immune to risks. We are committed to transparent, timely communication in the event of any data breach affecting Australian users.

Complaints & Contacts

OBSERVE: Effective complaint channels and escalation procedures are essential for legal compliance and user trust. EXPAND: Specifics for AU users to ensure complaints are resolved fairly and in a timely manner, with regulatory escalation options as required by law. REFLECT:

  • Email for Privacy Matters: [email protected] (Attention: Data Protection Officer)
  • Complaint Procedure:
    • Submit your complaint by email, describing your concern and providing valid contact details.
    • We will acknowledge receipt within five (5) business days and aim to resolve the issue within thirty (30) days.
    • If unsatisfied with our response, AU residents may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Protective Clause: We handle all privacy complaints impartially, and in strict accordance with Australian law and fastpay.games obligations.

Updates

OBSERVE: Legal requirements dictate clear change notification protocols. EXPAND: Mechanisms address both mandatory and discretionary changes for AU users. REFLECT: We may amend this privacy policy at any time to reflect changes in laws, regulations, or casino operations. Material changes will be communicated by:

  • Website Notice: Prominent notification on the fastpay.games homepage and relevant account dashboards.
  • Email Notification: Where you have provided consent for electronic communication, you may receive email alerts for significant updates.
  • Version Control: The current policy, effective as of 25 June 2025, supersedes all previous versions and remains in force until further notice.

Protective Clause: Continued use of fastpay.games after changes are published constitutes your acceptance of the revised policy.