Contact Us

OBSERVE: Review of AU online gambling legal requirements reveals strict obligations regarding accessibility of operator contact information, transparency of business identity, and user rights under the Interactive Gambling Act 2001 (Cth) and related Australian Consumer Law. Analysis of casino profile and provided data affirms need for clear display of contact points, legal entity disclosure, and formal handling procedures for customer communications.

EXPAND: Australian standards call for not only email and web-based support, but also clearly accessible physical addresses, response time commitments, privacy adherence, and explicit escalation processes for complaints. Given fastpaycasino at fastpay.games holds a Curaçao license and serves Australian clients, the page must satisfy cross-jurisdictional best practices (including AU-specific protections) while clarifying its non-AU licensing status and scope of customer support.

REFLECT: Below is a LoT-structured, legally compliant contact section for fastpaycasino on fastpay.games, designed for full regulatory and user transparency, integrating all explicit and implicit requirements and critical profile data, fully optimized for semantic presentation and AU legal context.

Contact Information and Support Availability

• Email Support: [email protected]
  All customer service requests concerning fastpaycasino at fastpay.games can be submitted via this official support email address, available 24/7. This channel is designated for account assistance, responsible gambling inquiries, complaints, and regulatory disclosures. Please include your full name and registered account email for verification and a concise description of your inquiry.
• Live Chat: Accessible via the fastpay.games website interface.
  Immediate assistance with general requests, technical troubleshooting, and responsible gambling guidance is available around the clock. Live chat is recommended for urgent support or preliminary dispute initiation.
• Physical Mailing Address (Legal and Regulatory Correspondence):
  Scharlooweg 39,
  Willemstad, Curaçao
  (Registered headquarters of fastpaycasino operator - Dama N.V.)
  Important: While fastpaycasino at fastpay.games provides digital-first communication channels, regulated postal correspondence and legal notices regarding user rights or compliance are accepted at this address. The principal legal jurisdiction for operator licensing is Curaçao.
• Regional Office (EU Payment Processing):
  Strukin Limited
  Pavlov Nirvana & Aipeias, 4, ALPHA TOWER, Floor 1, Flat 11,
  3021, Limassol, Cyprus
  This address is provided for payment-related queries and EU cross-border disclosures. Enquiries from Australian clients are prioritized via email/live chat for regulatory response efficiency.
• Official Website: https://fastpay.games

Contact Form (Data Submission and Privacy)

For your convenience, fastpaycasino at fastpay.games also provides a secure online contact form. This webform collects the following details for efficient issue resolution:

• Name: To verify your account and identity in compliance with know-your-customer (KYC) requirements.
• Email / Messenger: For follow-up responses and account authentication (mandatory field).
• Message: A clear, concise outline of your question, complaint, or request (mandatory field).

All personal information submitted is processed in accordance with the AU Privacy Act 1988 (Cth) and GDPR, as implemented by the operator's jurisdiction in Curaçao and EU regional offices. Data is kept strictly confidential and solely for the purpose of support handling and regulatory compliance.

Business Identification and Licensing Details

• Operator Entity: fastpaycasino is operated by Dama N.V., a legal entity registered at Scharlooweg 39, Willemstad, Curaçao. Company registration number: 152125.
• Regulatory License: fastpaycasino at fastpay.games operates under a valid iGaming/Online Casino license issued by Curaçao, valid through 2025. Note: fastpaycasino is not licensed by any Australian state or federal authority; users from Australia may access services under Curaçao regulatory supervision and applicable international standards.
• Subsidiaries: EU payment processing and selected support functions are provided by Strukin Limited, Cyprus (Registration Number: HE 407624).

Support Standards, Procedures, and User Protections

1. Response Times: All support requests submitted through fastpay.games official contact channels (email, live chat, or webform) will receive a response within one (1) business day, in accordance with AU industry standards. 24/7 coverage is maintained for urgent matters including responsible gambling interventions and payment disputes.
2. Complaint & Dispute Procedure:
   • Users must first contact customer support via official channels outlining the issue and providing appropriate account identification.
   • If a matter remains unresolved after initial correspondence, users may escalate their complaint to the operator's compliance team at [email protected], referencing all prior communication and including "Complaint Escalation" in the subject line.
   • fastpaycasino commits to investigating and resolving all valid complaints within a maximum of fourteen (14) calendar days. In the event of complex or cross-jurisdictional issues, users will be notified of any extension (not exceeding 30 days) and provided with interim updates.
   • For unresolved disputes relating to gambling transactions, users are entitled to refer the complaint to the Curaçao regulatory authority under the licensing regime, as fastpaycasino at fastpay.games is not subject to mandatory external dispute resolution in Australia.
3. User Rights and Legal Disclaimers:
   • All communications are governed by the laws of Curaçao and relevant international regulations. Australian users access fastpaycasino at their own legal risk with respect to local gambling restrictions; fastpay.games provides all reasonable disclosures and supports responsible gambling.
   • Personal data is handled and stored in accordance with the AU Privacy Act 1988, Curaçao regulations, and GDPR provisions as relevant. User information submitted by form or email is confidential, not shared with third parties except where required by regulatory or law enforcement authorities.
   • By contacting fastpaycasino via fastpay.games, users consent to the processing of provided information for support and regulatory compliance purposes.

Regional Compliance Note: In strict adherence to AU gambling law, fastpaycasino at fastpay.games provides transparent contact options, timely customer service, clear complaints escalation, and fully discloses non-AU licensing. Users are responsible for ensuring legality of online gambling participation in their respective Australian jurisdiction. fastpaycasino at fastpay.games accepts no liability for use in breach of local laws, but facilitates access to all support and regulatory communication channels as specified above.